Make It Easier to Buy

TNI’s Subscriber Acquisition module allows your subscribers to buy any or all of your services directly on your Web site, and in retailer locations. Existing subscribers can upgrade or add a new core services, while new subscribers can buy single, double, or triple-play service bundles or wireless offerings. TNI’s intuitive self-order tools guide customers through the process, while ensuring that every order is complete and accurate. In your call center, our simple, campaign-specific order flows eliminate training costs and shorten call times by making the complexities of your billing system invisible. Meanwhile, incomplete orders across all channels are captured as leads, and processed automatically. With Subscriber Acquisition, your customers can buy all of your services, all of the time, without a phone call.

• Enables online ordering right on your existing Web site
• Streamlines retail ordering – national or local
• Diverts sales traffic away from your call center
• Shortens outbound call times and eliminates need for IBS training
• Supports t hird-party call centers without the need for IBS access
• Automatically converts partial sales into actionable leads

Stop Losing Orders

TNI’s Managed Fulfillment module tracks every order through your entire activation process, ensuring that each step is executed consistently and reliably, for every order. Managed Fulfillment brings new efficiency and accountability to activation of your single, double, and triple-play orders. And all orders are visible on the dashboard at all times. Pending orders automatically re-enter the activation process, when triggered. The Order Lookup tool allows you to view the details of any order, in real time. You define your order processing business rules, and Managed Fulfillment tracks every order, every step of the way, giving you complete visibility and control.

• Pending order tracker never loses an order
• Triggers and alerts keep you informed
• Real-time order lookup keeps every order at your fingertips
• Complete reporting and analysis in real-time, or historical
• Legacy systems integration eliminates manual data processing

Inform Customers

TNI’s Automated Communications module delivers clear and consistent e-marketing information to every subscriber, across all channels. You define the trigger and the channel and TNI automates the communication process - in both directions. Whether it’s an order confirmation email, a loyalty reward shipment, or an up-sell call list for your dialer, TNI automates and optimizes delivery of your marketing messages. Enhanced communication with your subscribers results in less churn and more sales. You simply set it and forget it, and watch your returns accumulate.

• Lowers churn and increases sales
• Supports branded HTML email messages with click-through response
• Delivers correspondence at just the right time
• Automates mailing of 1st class letters, equipment upgrades and more
• Exports call lists directly into your dialer or third-party call center